1. Shipping Rates & Delivery Estimates
We partner with UPS, FedEx, and USPS to ensure your pet products arrive quickly and safely. Below are standard shipping options for domestic and international orders:
| Destination | Service | Estimated Transit Time | Cost |
|---|---|---|---|
| Standard US | Ground Shipping | 2 – 4 Business Days | Free over $49 ($5.95 under) |
| Expedited US | Priority Express | 1 – 2 Business Days | $12.95 |
| International | Global Direct Mail | 5 – 10 Business Days | Calculated at Checkout |
2. Order Tracking & Notifications
As soon as your shipment leaves our facility, you will receive an automated email containing your carrier tracking link. You can track your parcel in real-time or log into your account dashboard to view order updates.
3. Damaged or Missing Shipments
If your package arrives damaged during transit or fails to arrive within the expected timeframe, please reach out to our support team at support@furritory.com within 7 days. We will immediately dispatch a replacement order at zero extra charge to you.
4. Address Corrections
Please double-check your shipping address during checkout. If you notice an error after placing an order, contact us immediately. Once an order has entered warehouse fulfillment, address changes cannot be guaranteed.