14-day returns
You can return any order within 14 days of delivery, no reason needed. To be eligible, items must be unused, in original condition and original packaging. Email us first at furritory@gmail.com — we’ll confirm the return address and your refund.
What can’t be returned
- Perishables such as food and treats.
- Hygiene items whose seal is broken (for example litter products with waste contact, opened grooming products with skin contact).
- Items marked final-sale on their product page.
Who pays return shipping
You do. This is stated here before purchase, which is what EU distance-selling rules require for the charge to apply. If your item arrives damaged, defective, or wrong, we cover everything: send a photo within 14 days and we reship or refund at our cost — your choice.
Refunds
Once you tell us you’re cancelling, we refund within 14 days to the original payment method. We may wait until the goods are back with us (or until you show shipment proof) before releasing it. Shipping charges from the original order are refunded only if the whole order is cancelled because of our error; discounted or free outbound shipping isn’t refundable on partial returns.