Frequently Asked Questions

All orders are processed and shipped within 24 hours from our US warehouse (Monday through Friday). Standard US delivery takes 2 to 4 business days. Free shipping applies automatically to all orders over $49.

Yes, we ship to Canada, Europe, Australia, and parts of Asia. International shipping typically takes 5–10 business days depending on customs processing in your destination country.

Once your order leaves our warehouse, you will receive an email containing your tracking link and carrier info. You can also view real-time tracking from your account dashboard.

Absolutely. Every material used—including organic hemp fiber, food-grade ceramics, natural sisal rope, and CertiPUR-US orthopedic foam—is lab-tested for heavy metals and toxic chemicals, and reviewed by licensed veterinarians.

Most fabric covers are removable and machine washable on a gentle cycle with cold water. Ceramic bowls are dishwasher safe. Natural wood and sisal items should be wiped down with a damp cloth.

Yes! All Furritory gear comes with a 1-Year Craftsmanship Guarantee against manufacturing defects or hardware failures under normal pet use.

We want you and your pet to love your purchase. If you are not completely satisfied, return any unused item in its original packaging within 30 days of delivery for a full refund.

Simply visit our Returns Portal or email support@furritory.com with your order number. We will provide a prepaid shipping label for eligible domestic returns.

Once received and inspected at our distribution center, refunds are issued back to your original payment method within 3 to 5 business days.