Shipping
How long will my order take?
Handling takes 1-3 business days, then transit 7-12 business days. Bulky or fragile items can run to 15. All stated in business days.
How much is shipping?
US: free on orders $49.99 and over, otherwise $5.99. UK: free. EU: free on orders $74.99 and over, otherwise $5.99. Everywhere else: flat $15.
Where do orders ship from?
Orders are prepared and dispatched by our fulfillment partners, which keeps prices down and covers all 50 US states plus international delivery. Handling time is 1-3 business days before the carrier takes over.
Can I track my order?
Yes, where the carrier supports it — tracking details go to your email when the order ships. If nothing arrives within the handling window, write to us with your order number.
Can I change or cancel my order?
Write to furritory@gmail.com as fast as you can. If it hasn’t left fulfillment yet, we’ll change or cancel it; once shipped, the returns process applies instead.
Returns
What is your return policy?
14 days on eligible items. Perishables and broken-seal hygiene products can’t come back. You pay return shipping; if we sent the wrong or a damaged item, we cover everything — send a photo and choose reship or refund.
How do refunds work?
Refunds go out within 14 days of approval, to the original payment method. We may wait until the goods arrive back or we have proof of return.
Products
How do I pick the right size?
Measure chest girth and neck, then check the size chart on the product page. Between sizes, size up. For collars and harnesses: snug, with room for two fingers underneath.
My pet hates wearing things. Should I still buy the costume?
No. If ears flatten, movement stiffens, or chewing starts, the costume comes off. Comfort beats the photo, every time.
Are chew toys indestructible?
No chew toy is. Supervise play and retire anything shedding pieces. Heavy chewers do best with solid rubber over plush.
Do supplements replace vet visits?
No. They support joints, digestion, teeth, and nerves — they don’t diagnose or treat. Limping, appetite loss, or behavior changes deserve a real vet.
Contact
How do I reach you?
Email furritory@gmail.com and include your order number for order questions. We reply within 1 business day during business hours.